1. Who is responsible for data protection in our practice?

In our practice, we are responsible for data protection and are available to answer any questions you may have:

Bismarckstrasse 45-47
10627 Berlin

Telephone: +49 (30) 9599893-20
email: post@biss45.de
Web: www.biss45.de

2. Who is appointed as data protection officer (DPO) in our practice?

In our practice, the appointed data protection officer is:

Namn: Dr. Frank Gebhardt

Address: Damaschkeweg 1; 39387 Oschersleben

Telephone: 04949 4427

3. What personal data do we collect?

We collect, store, use, transfer or delete the following personal data:

People interested in our website and patients in our practice who are natural persons

All other natural persons who are in contact with our practice (e.g. patients' representatives, patients' legal guardians, employees of legal entities, visitors to our website)

We collect your personal data when you contact us, e.g. by e-mail or telephone, and want to make an appointment for a treatment.

We process the following personal data:

personal information (e.g. first and last name, address, date and place of birth, email address, telephone number, insurance status);

Data about your online behavior and preferences (e.g. IP addresses, unique attributes of mobile devices, data about your visits to our Internet site, devices with which you visited our website)

We only collect information about children if they are presented as patients by their legal guardians in our practice.

4. Who may receive your personal data?

If individual functions of our website use contracted service providers, we will inform you in detail about the respective processes in section 5 of this privacy policy. In doing so, we also state the defined criteria for the storage period.

5. What is the purpose of your data and with what justification can we use it?

If you use our website exclusively to find out about our practice, we only collect the personal data that your browser transmits to our server. If you would like to view our website, we collect the following data, which is technically necessary for us to display our website to you and to ensure stability and security (the legal basis is Art. 6 (1) (f) GDPR):

IP address
Date and time of request
Time zone difference to Greenwich Mean Time (GMT)
Content of the request (specific page)
Access status/HTTP status code
Each amount of data transferred
Website from which the request comes
browsers
operating system and its interface
language and version of the browser software.

In addition to this data, cookies are also stored on your computer when you use our website. Cookies are small text files that are stored on your hard drive associated with the browser you are using and through which certain information flows to the location that sets the cookie (here by us). Cookies cannot run programs or transfer viruses to your computer. They serve to make the website more user-friendly and effective overall.

I/we use your contact details and service statement data with your consent to track contacts and to measure and evaluate marketing measures (Art. 6 para. 1 lit. a, Art. 9 para. 2 lit. a GDPR). For this purpose, I/we use WinLocal GmbH, Neue Börsenstraße 6, 60487 Frankfurt am Main (“WinLocal”) as an order processor. For this purpose, WinLocal processes the following data on our behalf:

— pseudonymized telephone number (the information is not transmitted in plain text)

— pseudonymized e-mail address (the information is not transmitted in plain text)

— internal patient ID

— Treatment category

— Turnover

Use of cookies:

a) This website uses the following types of cookies, the scope and functionality of which are explained below:

Transient cookies (see b)

Persistent cookies (see c).

b) Transient cookies are automatically deleted when you close the browser. In particular, this includes session cookies. These store a so-called session ID, which can be used to assign various requests from your browser to the common session. This allows your computer to be recognized when you return to our website. Session cookies are deleted when you log out or close your browser.

c) Persistent cookies are automatically deleted after a specified period of time, which may differ depending on the cookie. You can delete cookies at any time in your browser's security settings.

d) You can configure your browser settings according to your wishes and, for example, refuse to accept third-party cookies or all cookies. Please note that you may not be able to use all features of this website.

If you would like to arrange a treatment appointment or ask us a question by e-mail or via our contact form, we will store the data you provide (your e-mail address, your name and telephone number, if applicable) so that we can assign you a treatment appointment or answer the request. We delete the data arising in this context after storage is no longer necessary, or restrict processing if there are legal storage obligations (the legal basis is Art. 6 (1) (b) GDPR).

6. What rights do you have in connection with data protection?

You have the following rights vis-à-vis us with regard to personal data concerning you:

right to information,
right to correction or deletion,
right to restrict processing,
right to object to processing,
Right to data portability.

7. How can you complain, if any?

You have the option of contacting the data protection supervisory authority responsible for us with a complaint in connection with data processing:

State Commissioner for Data Protection and the Right to View Files for the City of Berlin.

https://www.datenschutz-berlin.de/

8. AI receptionist (telephone assistant)

We provide you with the AI receptionist, a digital telephone assistant from PraxiPal GmbH. Personal data is processed and stored securely in accordance with the GDPR. For all relevant information, including PraxiPal's contact details and details on the processing of data through the use of the AI receptionist, please refer to PraxiPal's privacy policy: https://praxipal.com/datenschutz.

9th Google Tag Manager

Our website uses Google Tag Manager, a tool that allows us to manage website tags.

Important: Google Tag Manager itself does not process any personal data. It is only used to manage other tools (such as analytics tools such as Google Analytics). However, these tools can process personal data if they are used.

The purpose and scope of data processing by Google Tag Manager and its GDPR compliance can be found in Google's privacy policy:
https://policies.google.com/privacy.

10th Legal information and disclaimer

The information on this website is for general information purposes only. They do not replace individual advice or treatment from a doctor.

We are prohibited by professional law from making diagnoses or treatments by telephone or e-mail. If you have any health questions, please contact a doctor of your choice directly.

The content of this page is intended for introductory information only. The information listed is not a substitute for personal professional advice and treatment from a doctor. If a user has health problems, they should make an appointment for an examination with their doctor. On the basis of the information provided here, treatment may not be started, changed or discontinued independently. In particular, the information contained must not be used as a basis for independent diagnoses or treatments. The practice listed is in no way responsible for damage caused by the use or misuse of the information provided here. The user confirms this by staying on this website. If you have any problems or questions about your health, please contact a doctor of your choice! We do NOT answer inquiries involving diagnosis or advice by phone or email! It is not permitted to use the contact data published as part of the use of this website to send advertising or information not expressly requested by other persons by telephone, fax, letter or email. This website has been compiled with the greatest possible care. However, no guarantee can be given that the information contained is error-free and accurate. Any liability for damage arising directly or indirectly from the use of this website is excluded, unless they are based on intent or gross negligence.